Refund Policy
Last Updated: July 2, 2026
Thank you for your interest in EdurneNaia Experiences.
Our digital art experiences are licensed through Vimeo. All purchases are for digital usage licenses. Due to the nature of digital content, all sales are final.
Refunds
We do not offer refunds or exchanges once a digital license has been purchased.
If you experience a technical issue with your purchase or believe there has been an error, please contact us. We will review each situation individually and do our best to provide a fair solution.
Third-Party Purchases
All purchases are processed through Vimeo. Payment processing and transaction security are managed by Vimeo according to their own policies and terms.
If your issue relates to payment processing or your Vimeo account, you may also need to contact Vimeo Support directly.
Contact
If you have any questions regarding your purchase or licensing, please contact us at: